Help Center

We currently only accept credit card payments and PayPal. More payment methods will be added in the future.

We are proud to offer Free Worldwide Shipping on all orders above US$40. All packages come with tracking so that you know where your package is at all times.

*Business days are Monday through Friday, and do not include holidays and weekends.

*Shipping time excludes customs clearance which varies depending on your country.

Most orders are dispatched within 1-3 business days. In peak periods please allow for up to 6 business days for dispatch. 

Due to very high demand (Black Friday, Christmas, etc.) and order volume, orders can take up to 10 - 20 days to be delivered. However, most orders are delivered within 7 - 10 days. 

Once your order is shipped, you will receive a confirmation email with a tracking number.

We have different fulfilment centres in the United States, Eastern Asia, and Western Europe to serve our international customers. Your order will ship from the fulfilment centre that is nearest to your shipping address. 

However, in the event if your item is out of stock in our nearest fulfilment centre, it will shipped directly from our manufacturing warehouse in Asia. 

An order with standard shipping typically takes about 7 to 14 business days to be delivered, excluding the time required for local customs clearance.

If you have any concerns with your order, please contact our support team by email and we will be glad to assist you. Most emails are answered within 1 business day.

Support Team: support@lifeprooflab.com

Our refund policy lasts 30 days, and only covers defective items or items damaged in transit. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at support@lifeprooflab.com with pictures of the damaged items, then return the damaged item to us. Upon the receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Your refund will be processed after we have approved, and a credit will automatically be applied to your original method of payment, within 5 - 7 business days.

If you haven’t received a refund yet, please contact your bank or your service provider directly.

Lost or Stolen Packages

Life Proof Lab is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Life Proof Lab will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.